Postage and shipping costs
A shipping charge of £3.95 inside UK, irregardless of the size of the order. You will enjoy free shipping on all orders over £100. All orders are shipped with Royal Mail First Class for fast delivery.
Shipping cost to other countries is €4.95. Free shipping on all orders over €120.
If the package is not collected from the Post Office in time and is therefore returned to Gents, a further invoice fee will be charged on redelivery.
Delivery time
Normal delivery time is 4-6 working days if not specified otherwise. We always ship your order as soon as possible and with Royal Mail First Class Mail for fastest possible delivery.
Payment Terms
Payment can be made with the following methods:
● Debit or credit card
Payment with VISA, MasterCard, Eurocard or Diner's Club cards is made over a secure connection.
● PayPal
Membership and personal data records
When you as a member and customer fill in your personal information, you approve that your details are registered and used by gents. The information is necessary for gents to be able to give the best service possible, for contacting you and for product delivery.
Misuse of membership can lead to suspension. Gents reserves the right to suspend a customer.
Right of return
Full rights to return a product within 14 days of when the customer received the product. The product must be unused and in unopened packaging. Reimbursement will only occur when the products are returned in pristine condition. We do not reimburse shipping. We want our customers to be satisfied. Therefore you can choose yourself if you would like to be reimbursed or receive another product in exchange. We gladly provide you advice on products that would suit you better.
Observe: when exchanging or returning a product, contact our customer service who will provide you with a return number. Always mark your return package with this number. The return is approved when the product has been inspected by our personnel.
Send back the product in similar packaging as it was received in. Note that it is the condition of the product upon arrival to gents that determines if the product can be considered to have been returned in pristine condition. You pay the shipping cost yourself for the return.
If we have sent the wrong product to you, we will pay the cost to return it to our stock.
Returns
When making a claim, contact our customer service who will provide you with a return number. Mark the package with this number. Gents applies the Customer Purchases Act when handling claims. A product can only be submitted for a claim if a manufacturing defect has occurred. Submit a claim as soon as you have discovered the defect and we will send you a new, correct product. If the defect can not be rectified, you will be reimbursed.
When submitting a claim, you pay for the cost for returning the product to us. When the product has been inspected by our personnel and the defect has been verified, we will repay the cost for the return postage.
Return address:
Gents
27 Old Gloucester Street
London WC1N 3XX
United Kingdom
E-mail to customer service: info@gents.co.uk
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